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1 the orthotic that makes a difference 2 foot arch support superior quality 3 pain foot knee hip back 4 even weight distribution in feet good balance
Anyone following our blogs may be wondering how come we can claim Soft Steps ® to be the answer to so many varied problems! So today we are going to describe exactly how Soft Steps ® work, and why they are so effective in treating just about any and every kind of foot ailment and also joint pain in any part of the skeletal structure. The most basic...
How can we help Flat Feet? A great many people are afflicted with flat feet and in most cases it is a genetic condition, that is, something we were born with. But what does it really mean? A bad case of flat feet typically has a footprint that looks something like this - a narrow heel, widening to a broad forefoot, with no noticeable arch at all. T...

Affiliate Policy

General


This policy, including its terms and conditions, (referred to as “Affiliate Policy or “Affiliate Terms”) are an addition to the General Terms and Conditions (referred to as “General Terms and Conditions” for this Website, and should be read in conjunction with such terms.

This policy is only applicable to members who have signed up to become affiliates (referred to as “Affiliates” or “Affiliate”) to promote this Website, including all information, tools, articles, resources, materials, services, events, and products (referred to as “Services”), and in exchange earn a commission on applicable items.

In the event that any terms and conditions specified in this policy conflict with any specified within the General Terms and Conditions, then the terms within this policy will take precedence.


Introduction


By signing up to become an Affiliate, you automatically agree to be bound by the following terms and conditions of this Affiliate Policy as well as the General Terms and Conditions, including those additional terms and conditions, and policies referenced herein and/or available by hyperlink.

This Affiliate Policy applies to all registered Affiliates of the site.

The name of the Affiliate program is the Step Forward SA Affiliate Program (referred to as “Affiliate Program”).

If you do not agree to all the Affiliate Policy terms and conditions, then you should immediately stop sharing any referrals and contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to cancel your Affiliate account.

You can review the most current version of the Affiliate Policy at any time on this page.

We reserve the right to update, change or replace any part of the Affiliate Policy by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the Website following the posting of any changes constitutes acceptance of those changes.

You will receive a commission as defined in this policy in exchange for promoting and/or referring potential clients to our website and having those referrals purchase something.

Both parties agree to act in a professional, honest, and ethical manner at all times.

Both parties agree that they are entering into this agreement of their own free will, with full understanding of the terms of this Affiliate Policy.


Section 1 – Registration


Upon registration as an Affiliate, you voluntarily associate yourself with Step Forward SA.

You understand that upon registration as an Affiliate, your application will be reviewed by Step Forward SA and may be accepted or rejected at our sole discretion.

You understand that upon acceptance of your application as an Affiliate, you will receive access to the Affiliate Area to manage and monitor your links, referrals, commissions, pay-outs, etc. under your profile and/or account.


Section 2 – Affiliate


You voluntarily associate yourself with Step Forward SA upon becoming an Affiliate.

You understand that as an Affiliate you are expected to promote Step Forward SA services through your network, social media, and other means available to you.

You understand that as an Affiliate you may use our logo, or other creative material available to Affiliates, on your website and/or social media platforms, profiles, pages, and/or groups using your links generated in the Affiliate Area of your profile, so long as such links are directed to our website and/or Services.

You understand that as an Affiliate you are independent from Step Forward SA and therefore not an employee or contractor to Step Forward SA, and therefore waive any rights to such.

You understand that as an Affiliate you will only earn commission on any of your referrals that purchase any of our Services subject to the terms of this Affiliate Policy.

You understand that you have the right to choose which Services and/or links you wish to share and promote.

You understand that other Affiliates are also active and promoting their Affiliate links.


Section 3 – Referrals


You understand that certain products on our website are once off purchases and others might be subscription based (see the clause Reoccurring Referrals for more information on subscription-based earnings).

You will earn a commission on each payment made, processed, and cleared by your referral customer, as per the Commissions clause of this Affiliate Policy.

You understand that the referral visitor/customer will be linked to the Affiliate whose link such referral visitor/customer clicks first to go to our website.


Section 4 – Reoccurring Referrals


We currently do not have any subscription-based Services. Should this change, you will be notified.


Section 5 – Third Parties


You understand that as an Affiliate you will not earn a commission on any Services that are provided by third parties, or links to third party websites, or third-party products, listed on our Website.


Section 6 – Non-Referrals


You understand that any visitor/customer that makes a purchase through our site, that did not reach our site through a link of yours, or after expiry of any cookies linking you to that visitor/customer, is deemed to be our direct customer.

You understand that you have no claim to commission on visitors/customers accessing our site as specified above.


Section 7 – Commissions


You understand that as an Affiliate you will earn a commission on each purchase any of your referral customers make on the Website excluding:

  • Any discounts the referral customer may receive.
  • Any Taxes.
  • Any Delivery Fees.

This will be referred to as the “Gross Sales Price”.

Commission percentage will be displayed on the Affiliate dashboard once logged in.

If at any time you are unsure of whether or not you will earn a commission on any Services, please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to query.

You understand that if your referral customer uses/or purchases any Services using a discount code, promotion, general discount, points, or other means to discount/reduce the cost of the Service/s he/she is purchasing, that you will only get paid on the Gross Sales Price paid, processed, and cleared by your referral to Step Forward SA.

You therefore confirm that you understand that you get paid on the Gross Sales Price paid to Step Forward SA, and not on the listed sales amount, in the event that your referral uses a discount code, promotion, general discount, points, or other means to discount/reduce the cost of the Service.

We are not responsible for the failure to assign any commissions to you if it results from improper formatting and/or use of your link. It is your responsibility to ensure you use the correct links generated for you in the Affiliate area of your profile.

We reserve the right to change commissions at any time, overall, per product, or per Affiliate, at our discretion. We will send out a communication in this regard should any changes to commission structure occur.


Section 8 – Customer Refunds


In the event of a customer refund, any commission earned from the customer’s initial purchase will be deducted from your commission account.


Section 9 – Duration


Your Affiliate membership will continue until it is cancelled/terminated by either yourself, or by us.

You understand that we use cookies to trace which Affiliate referred which visitor/customer.

Cookies are valid for 60 days. This means that any person clicking on your referral link will be linked to you as a visitor for a period of 60 days only, and thereafter the link will be removed.

You understand that, if your referral customer clears any cookies on his/her machine, or the Cookie period expires, before purchasing any Services on the Website, that we have no way of linking that potential customer to you in the future, and therefore we are unable to pay any commissions should they decide to purchase anything after clearing their browser cookies or the cookie expiring. You confirm you have no claim for commission in this regard.

You understand that for non-subscription-based services you earn commission per purchase, on the Gross Sales Price, by that customer, provided they have used your affiliate link.


Section 10 – Payouts


You understand that we provide the pay-out option as listed below:

  • Bank Transfer (requires you to enter your bank details on the Affiliate Program Signup Request form)

You understand that, to receive cash pay-outs via bank transfer, you are required to have a South African savings or cheque account.

All payments will be made in South African Rands (ZAR).

All commissions payments are based on the Gross Sales Price.

All payments will be made monthly, on the 1st day of the month, for the previous month’s commission earnings, subject to the following conditions:

  • You have set your default payment method to Bank Transfer.
  • Minimum amount available in payable commission in your Affiliate account is no less than R100.
  • Payment from your referral customer has been made, cleared, and processed by Step Forward SA.

Once payment is made via bank transfer, you can expect such funds to clear between 24-72 hours, depending on the financial institution you bank with, due to clearance delays at your bank.

You understand that Step Forward SA cannot accept liability in any form whatsoever for non-payment or incorrect payment due to you either:

  • Inputting incorrect payment method details.
  • Not inputting any payment method details.

You understand that payment made to the wrong person or account, or using the wrong method, because of the above, is solely your responsibility and any commission/s lost as a result of such error is solely your responsibility and cannot be claimed from Step Forward SA.


Section 11 – Financial Responsibilities


You understand that you will be fully responsible for all costs and expenses of maintaining and marketing your Affiliate links/profile to your network, including but not limited to all costs associated with the creations, hosting, modification, and improvements of your own website and/or social media profiles/pages, costs of search engine placement and other Internet marketing, costs of inserting our links into your website and/or social media profiles/pages, offline marketing costs, postage costs, and any/all other costs and expenses you might incur, if applicable in marketing Step Forward SA and our Services to your network.

You understand that by becoming an Affiliate you cannot hold us liable for any costs you incur to market yourself, your affiliate links/profile, and/or our Services.


Section 12 – Taxes


You understand that, as specified in the Commission clause of this agreement, all commissions are based on the price excluding sales tax and delivery fees (if applicable).

You understand that we are not liable to register, declare, deduct, or pay your personal or company income tax, and you confirm that we are not liable for such.

You understand that as an affiliate, you are NOT a full-time, part-time, or temporary employee, or independent contractor of Step Forward SA in any way, sense, or form, and have no claim relating to such.

Declaring any income earned from us from our Affiliate Program is your responsibility and Step Forward SA hold no liability for such.


Section 13 – Income Potential


You understand that we make no representations and warranties regarding potential income that may result from your participation in this Affiliate Program.

We therefore do not guarantee any minimum or maximum earning potential or income.


Section 14 – Creatives


You will be provided access to a creative area within the Affiliates Area on the Website, where you may, at your discretion access any creatives we have made available which may include logos, banners, advertisements, promotional media, etc. (referred to as “media” or “materials”).

You understand that all these Materials are trademarks and propriety property of Step Forward SA and may not be used or distributed for any other purpose than as intended as an Affiliate of Step Forward SA, nor may any of our Material or Media provided be modified, resized, reproduced, edited in any way without our express permission and approval.

We reserve the right to ask you to remove any Materials and/or Media you may be using should we find that such Materials and/or Media does not adhere to our standards, or upon termination of the agreement, at our discretion.

Step Forward SA does not guarantee that all creatives will be up to date but will endeavor to ensure that the relevant Materials are available to you to promote both Step Forward SA and yourself.

If you require any creatives that are not available in the creatives section of the Affiliates area, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. so we may try to assist you, if possible.


Section 15 – Trademarks and Copyrights


You understand that you will have a non-exclusive, limited term license to use the trademarks, logos, and copyrighted material provided by Step Forward SA for use solely on the places specified in your application.

You understand that you may only use the Media and/or Materials that we specifically make available to Affiliates in the Affiliate Area of the Website

The license so granted is subject to complete compliance with all terms and conditions of this Agreement and any policies we may create and amend from time to time regarding the Affiliate Program.


Section 16 – Customer Service


We, Step Forward SA, will be responsible for handling all your referral visitor/customer inquiries, orders, purchases, billing, usage, delivery, and collection of our Services or Website.

We cannot guarantee delivery of the Services we provide or guarantee that there will not be any returns and/or refunds from or due to customers.


Section 17 – Reports


You have access to various statistics, graphs, list of referrals, pay-outs, and visits in your Affiliate area, on your profile.


Section 18 – Disputes


In the event of a dispute, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with a detailed description of the dispute, so we may attempt to resolve it for you.

Step Forward SA reserves the right to reject any dispute at their discretion.

Both parties commit to resolving any dispute arising within 7 (seven) days of logging such dispute.

In the event that neither party comes to an agreement, the aggrieved party may at their discretion refer the matter for arbitration.

Failing resolution at an arbitrator, the aggrieved party may initiate legal actions against the other.


Section 19 – Reasons for Rejection / Termination


Without limiting the right to reject any application for any reason whatsoever at Step Forward SA’s absolute discretion, your Affiliate application or Affiliate status may be rejected if:

  • The application is not complete.
  • If your website or social media profiles/pages contains images or content that is not acceptable to us or is inconsistent with the image that we wish to create in association with our brand.
  • If your website or social media profiles/pages contain any illegal, immoral, repulsive, defamatory, derogatory, harassing, harmful, threatening, obscene, vulgar, pornographic, racial or ethnically objectionable materials, depicts sexual situations, promotes discrimination on the basis of race, sex, sexual preference, national origin, ethnicity, nationality, disability, and/or religious preference.
  • If your website or social media profiles/pages contain any material that appears to us to violate any patent, trademark, copyright, trade secret, confidential information, or other property rights of any other party.
  • If you in any way damage or are seen to potentially cause damage to the image of our brand through unsolicited emails (spam), posts, comments, or any other method of communication and/or advertising on any platform, digital or otherwise.
  • If you profile is inactive and has received no new referrals in a 90-day period.

Section 20 – Termination


You may terminate your Affiliate membership at any time by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it., requesting immediate cancellation.

Any commissions owed to you, up to the date of termination, shall be paid to you by the next payment run.

You understand that Step Forward SA reserves the right to at any time rescind or terminate your Affiliate status for any reason at their absolute discretion, including but not limited to the reasons set forth in the Reasons for Rejection clause of this Affiliate Policy.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of this Affiliate Policy, we also may terminate this agreement at any time without notice.

Upon you terminating your Affiliate account, or upon us terminating it for whatever reason, you will cease receiving any commissions from any of your referral visitors/customers, past, present, and future, as of the date of termination/account closure.

You hereby forfeit your right to any claim on future commissions you may have earned from any past, present, and future referral visitors/customers.

Upon termination you will also lose access to all resources, materials, media, newsletters, tips, etc. that you may be receiving or have received as an Affiliate.


Section 21 – Limitation of Liability


In no case shall Step Forward SA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of our Services or Affiliate Program, or for any other claim related in any way to your use of our Services, or referral of such Services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our Services or Affiliate Program, or any content, or Services posted, transmitted, or otherwise made available via the website, even if advised of their possibility.

The use and promoting of Step Forward SA products, are not intended to guarantee a cure or prevent any foot disease, health condition or any related ailments. Step Forward SA is not liable for any incidental or consequential injuries or medical complications caused by using the products. You, the Affiliate, hereby acknowledge responsibility to exercise caution in what you say, the wording you use, or visuals of any advertising material used, to not be construed as medical advice.

Because some countries and states do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Section 22 – Electronic Communications and Recordings


You understand and acknowledges that in terms of the regulation of interception of communication and provision of communication related information act, we are entitled to and do hereby reserve the right to intercept, monitor, read, filter, block, or take action, in respect of any communication made, transferred, or stored belonging to Step Forward SA or relating to the Affiliate Program and any communications between you and ourselves.

You understand that any agreement made or entered into by email, message or by electronic signature between you and Step Forward SA will be deemed legally binding.

You understand that any calls, video conferences, meetings, emails or messages between yourself and Step Forward SA may be recorded for reference purposes and may be used should any dispute arise.

By becoming an Affiliate, you give Step Forward SA full permission to take such actions as specified in this section, at their discretion.

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Disclaimer

The use of the Soft-Steps® are not intended to guarantee a cure or prevent any foot disease, health condition or any related ailments. The Seller is not liable for any incidental or consequential injuries or medical complications caused by using the goods. The Buyer hereby acknowledges responsibility for consulting a medical practitioner if necessary or at the recommendation of the Seller.

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