Affiliate Program

STEP FORWARD SOUTH AFRICA PRIVACY POLICY

READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF OUR SERVICES. YOUR CONTINUED USE OF THIS WEBSITE AND OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE OR OUR SERVICES IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE APPLICABLE TO USERS UNLESS THE SECTION EXPRESSLY STATES OTHERWISE.


Clause 1 Privacy Policy


1.1 For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”) and in accordance with the definition of Personal Data in Article 4(1) of the General Data Protection Regulation GDPR (EU) 2016/679. We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.

1.2 In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.

1.3 In utilising our website, using our services or otherwise if your information is submitted to us through a lead generation services, users may be asked to provide the following information (Personal Information):

1.3.1 First Name
1.3.2 Surname
1.3.3 Email
1.3.4 Physical Address
1.3.5 Phone Number
1.3.6 Bank Account Details
1.3.7 Sex
1.3.8 Medical History
1.3.9 Age
1.3.10 Physical or mental health

1.4 We will attempt to limit the types of Personal Information we process to only that to which you consent to (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, lead generation, MMS and other mobile services), but, to the extent necessary, your agreement to these this Privacy Policy constitutes your consent as contemplated in section 69 of the Act Act and/or Article 7 of the GDPR (whichever is applicable). Where necessary, we will seek to obtain your specific consent in future instances should we deem same required by law and where your consent herein might not be lawfully sufficient.

1.5 We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law.

1.6 By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

1.6.1 The provision and performance of our services to you
1.6.2 Informing you of changes made to our website
1.6.3 The provision of marketing related services to you by us
1.6.4 Responding to any queries or requests you may have
1.6.5 Developing a more direct and substantial relationship with users
1.6.6 Developing an online user profile
1.6.7 Understanding general user trends and patterns
1.6.8 For security, administrative and legal purposes

1.7 Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

1.8 While we cannot ensure or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

1.9 We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of Personal Information, we will take the necessary steps to ensure that your Personal Information is adequately protected in that jurisdiction by means of ensuring that standard data protection clauses are enforced as envisaged by the GDPR.

1.10 Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy or as required by applicable legislation.

1.11 The Personal Information we collect from users shall only be accessed by our employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.

1.12 We shall have the right, but shall not be obliged, to monitor or examine any information and materials including any website link that you publish or submit to us for publishing on the Site. You shall be solely responsible for the contents of all material published by yourself.

1.13 We constantly review our systems and data to ensure the best possible service to our users. We do not accept any users, or representatives of users, under 18 years of age or who otherwise does not have the relevant capacity to be bound by this Privacy Policy.

1.14 We will not sell, share, or rent your Personal Information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of our services and/or the marketing thereof.



Clause 2 Your Rights

2.1 A user has the right:

2.1.1 of access to their Personal Information stored and processed by us. This may be done by emailing us at the address referred to in clause 7.5.3 below;
2.1.2 to rectification of Personal Information that we hold on a user’s behalf, in instances where such Personal Information is incorrect or incomplete;
2.1.3 of erasure of Personal Information (“right to be forgotten”) if such information is no longer needed for the original processing purpose, alternatively if a user withdraws their consent and there is no other reason or justification to retain such Personal Information, further alternatively, if a user has objected to such Personal Information being processed and there is no justified reason for the processing of such Personal Information;
2.1.4 to restrict/suspend processing of Personal Information to only that which is strictly necessary for us to perform our services to you;
2.1.5 if we breach any of the terms of this Privacy Policy, to complain to the requisite data protection authority in their territory;
2.1.6 to withdraw their consent at any time, if processing of Personal Information is based on consent;
2.1.7 to object to processing of Personal Information, if such processing is based on legitimate interests; and
2.1.8 to object to the processing of Personal Information for direct marketing purposes.



Clause 3 Disclosure of Personal Information

3.1 We may disclose your Personal Information to the following persons for the purposes of our rendering our services to you, and for those reasons recorded in clause 1.6 above:

3.1.1 Agents
3.1.2 Representatives

3.2 If our services are provided in conjunction with, or by involvement of third parties, such third parties may need to have your Personal Information in order to fulfil your request.


Clause 4 Log Files

4.1 When you visit the website, even if you do not create an account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer’s operating system, language settings, and broad demographic information. This information is aggregated and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Information that you supply to us. This information is not shared with third parties and is used only within the company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above, without your explicit permission.


Clause 5 Cookies

5.1 We use cookies. A cookie is a small piece of information stored on your computer or smart phone by the web browser. The two types of cookies used on the Website are described below:

5.1.1 “Session cookies”: These are used to maintain a so-called ‘session state’ and only lasts for the duration of your use of the Website. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the Platform to function optimally, but are not used in any way to identify you personally.
5.1.2 “Permanent cookies”: These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the website to work, but may enhance your browsing experience.


Clause 6 Links from the website

6.1 The services available through the Website, may contain links to other third party websites, including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms (“Third Party Websites”). If you select a link to any Third Party Website, you may be subject to such Third Party Website’s terms and conditions and/or other policies, which are not under our control, nor are we responsible therefore.

6.2 Hyperlinks to Third Party Websites are provided “as is”, and we do not necessarily agree with, edit or sponsor the content on Third Party Websites.

6.3 We do not monitor or review the content of any Third Party Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of other websites, either.

6.4 Users should evaluate the security and trustworthiness of any Third Party Website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Clause 7 Application Of The Electronic Communications And Transactions Act 25 Of 2002 (“Ect Act”)

7.1 Data Messages (as defined in the ECT Act) will be deemed to have been received by us if and when we respond to the Data Messages.

7.2 Data Messages sent by us to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.

7.3 Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between us and users.

7.4 Information to be provided in terms of section 43(1) of the ECT Act:

7.4.1 Users warrant that Data Messages sent to us from any electronic device, used by such user, from time to time or owned by such user, were sent and or authorised by such user, personally.
7.4.2 This Website is owned and operated by Roma Trade 1 (Pty) Ltd T/A Step Forward SA.

7.5 Address for service of legal documents: 8 Croft Street, Somerset West, 7130, Western Cape, South Africa.

7.5.1 Contact Number: 0824603063.
7.5.2 Website – located at /
7.5.3 Email address: info@stepforward.co.za


Clause 8 Lodging of Complaints

8.1 We only process your Personal Information in compliance with this Privacy Policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your Personal Information or are unsatisfied with how we have handled your Personal Information, you have the right to lodge a complaint with the supervisory authority in your country.


This Privacy Policy was created by Hello Contract: https://shop.hellocontract.co.za

General

This policy, including its terms and conditions, (referred to as “Affiliate Policy or “Affiliate Terms”) are an addition to the General Terms and Conditions (referred to as “General Terms and Conditions” for this Website, and should be read in conjunction with such terms.

This policy is only applicable to members who have signed up to become affiliates (referred to as “Affiliates” or “Affiliate”) to promote this Website, including all information, tools, articles, resources, materials, services, events, and products (referred to as “Services”), and in exchange earn a commission on applicable items.

In the event that any terms and conditions specified in this policy conflict with any specified within the General Terms and Conditions, then the terms within this policy will take precedence.


Introduction

By signing up to become an Affiliate, you automatically agree to be bound by the following terms and conditions of this Affiliate Policy as well as the General Terms and Conditions, including those additional terms and conditions, and policies referenced herein and/or available by hyperlink.

This Affiliate Policy applies to all registered Affiliates of the site.

The name of the Affiliate program is the Step Forward SA Affiliate Program (referred to as “Affiliate Program”).

If you do not agree to all the Affiliate Policy terms and conditions, then you should immediately stop sharing any referrals and contact us at info@stepforward.co.za to cancel your Affiliate account.

You can review the most current version of the Affiliate Policy at any time on this page.

We reserve the right to update, change or replace any part of the Affiliate Policy by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the Website following the posting of any changes constitutes acceptance of those changes.

You will receive a commission as defined in this policy in exchange for promoting and/or referring potential clients to our website and having those referrals purchase something.

Both parties agree to act in a professional, honest, and ethical manner at all times.

Both parties agree that they are entering into this agreement of their own free will, with full understanding of the terms of this Affiliate Policy.


Section 1 – Registration

Upon registration as an Affiliate, you voluntarily associate yourself with Step Forward SA.

You understand that upon registration as an Affiliate, your application will be reviewed by Step Forward SA and may be accepted or rejected at our sole discretion.

You understand that upon acceptance of your application as an Affiliate, you will receive access to the Affiliate Area to manage and monitor your links, referrals, commissions, pay-outs, etc. under your profile and/or account.


Section 2 – Affiliate

You voluntarily associate yourself with Step Forward SA upon becoming an Affiliate.

You understand that as an Affiliate you are expected to promote Step Forward SA services through your network, social media, and other means available to you.

You understand that as an Affiliate you may use our logo, or other creative material available to Affiliates, on your website and/or social media platforms, profiles, pages, and/or groups using your links generated in the Affiliate Area of your profile, so long as such links are directed to our website and/or Services.

You understand that as an Affiliate you are independent from Step Forward SA and therefore not an employee or contractor to Step Forward SA, and therefore waive any rights to such.

You understand that as an Affiliate you will only earn commission on any of your referrals that purchase any of our Services subject to the terms of this Affiliate Policy.

You understand that you have the right to choose which Services and/or links you wish to share and promote.

You understand that other Affiliates are also active and promoting their Affiliate links.


Section 3 – Referrals

You understand that certain products on our website are once off purchases and others might be subscription based (see the clause Reoccurring Referrals for more information on subscription-based earnings).

You will earn a commission on each payment made, processed, and cleared by your referral customer, as per the Commissions clause of this Affiliate Policy.

You understand that the referral visitor/customer will be linked to the Affiliate whose link such referral visitor/customer clicks first to go to our website.


Section 4 – Reoccurring Referrals

We currently do not have any subscription-based Services. Should this change, you will be notified.


Section 5 – Third Parties

You understand that as an Affiliate you will not earn a commission on any Services that are provided by third parties, or links to third party websites, or third-party products, listed on our Website.


Section 6 – Non-Referrals

You understand that any visitor/customer that makes a purchase through our site, that did not reach our site through a link of yours, or after expiry of any cookies linking you to that visitor/customer, is deemed to be our direct customer.

You understand that you have no claim to commission on visitors/customers accessing our site as specified above.


Section 7 – Commissions

You understand that as an Affiliate you will earn a commission on each purchase any of your referral customers make on the Website excluding:

Any discounts the referral customer may receive.
Any Taxes.
Any Delivery Fees.
This will be referred to as the “Gross Sales Price”.

Commission percentage will be displayed on the Affiliate dashboard once logged in.

If at any time you are unsure of whether or not you will earn a commission on any Services, please do not hesitate to contact us at info@stepforward.co.za to query.

You understand that if your referral customer uses/or purchases any Services using a discount code, promotion, general discount, points, or other means to discount/reduce the cost of the Service/s he/she is purchasing, that you will only get paid on the Gross Sales Price paid, processed, and cleared by your referral to Step Forward SA.

You therefore confirm that you understand that you get paid on the Gross Sales Price paid to Step Forward SA, and not on the listed sales amount, in the event that your referral uses a discount code, promotion, general discount, points, or other means to discount/reduce the cost of the Service.

We are not responsible for the failure to assign any commissions to you if it results from improper formatting and/or use of your link. It is your responsibility to ensure you use the correct links generated for you in the Affiliate area of your profile.

We reserve the right to change commissions at any time, overall, per product, or per Affiliate, at our discretion. We will send out a communication in this regard should any changes to commission structure occur.


Section 8 – Customer Refunds

In the event of a customer refund, any commission earned from the customer’s initial purchase will be deducted from your commission account.


Section 9 – Duration

Your Affiliate membership will continue until it is cancelled/terminated by either yourself, or by us.

You understand that we use cookies to trace which Affiliate referred which visitor/customer.

Cookies are valid for 60 days. This means that any person clicking on your referral link will be linked to you as a visitor for a period of 60 days only, and thereafter the link will be removed.

You understand that, if your referral customer clears any cookies on his/her machine, or the Cookie period expires, before purchasing any Services on the Website, that we have no way of linking that potential customer to you in the future, and therefore we are unable to pay any commissions should they decide to purchase anything after clearing their browser cookies or the cookie expiring. You confirm you have no claim for commission in this regard.

You understand that for non-subscription-based services you earn commission per purchase, on the Gross Sales Price, by that customer, provided they have used your affiliate link.


Section 10 – Payouts

You understand that we provide the pay-out option as listed below:

Bank Transfer (requires you to enter your bank details on the Affiliate Program Signup Request form)
You understand that, to receive cash pay-outs via bank transfer, you are required to have a South African savings or cheque account.

All payments will be made in South African Rands (ZAR).

All commissions payments are based on the Gross Sales Price.

All payments will be made monthly, on the 1st day of the month, for the previous month’s commission earnings, subject to the following conditions:

You have set your default payment method to Bank Transfer.
Minimum amount available in payable commission in your Affiliate account is no less than R100.
Payment from your referral customer has been made, cleared, and processed by Step Forward SA.
Once payment is made via bank transfer, you can expect such funds to clear between 24-72 hours, depending on the financial institution you bank with, due to clearance delays at your bank.

You understand that Step Forward SA cannot accept liability in any form whatsoever for non-payment or incorrect payment due to you either:

Inputting incorrect payment method details.
Not inputting any payment method details.
You understand that payment made to the wrong person or account, or using the wrong method, because of the above, is solely your responsibility and any commission/s lost as a result of such error is solely your responsibility and cannot be claimed from Step Forward SA.


Section 11 – Financial Responsibilities

You understand that you will be fully responsible for all costs and expenses of maintaining and marketing your Affiliate links/profile to your network, including but not limited to all costs associated with the creations, hosting, modification, and improvements of your own website and/or social media profiles/pages, costs of search engine placement and other Internet marketing, costs of inserting our links into your website and/or social media profiles/pages, offline marketing costs, postage costs, and any/all other costs and expenses you might incur, if applicable in marketing Step Forward SA and our Services to your network.

You understand that by becoming an Affiliate you cannot hold us liable for any costs you incur to market yourself, your affiliate links/profile, and/or our Services.


Section 12 – Taxes

You understand that, as specified in the Commission clause of this agreement, all commissions are based on the price excluding sales tax and delivery fees (if applicable).

You understand that we are not liable to register, declare, deduct, or pay your personal or company income tax, and you confirm that we are not liable for such.

You understand that as an affiliate, you are NOT a full-time, part-time, or temporary employee, or independent contractor of Step Forward SA in any way, sense, or form, and have no claim relating to such.

Declaring any income earned from us from our Affiliate Program is your responsibility and Step Forward SA hold no liability for such.


Section 13 – Income Potential

You understand that we make no representations and warranties regarding potential income that may result from your participation in this Affiliate Program.

We therefore do not guarantee any minimum or maximum earning potential or income.


Section 14 – Creatives

You will be provided access to a creative area within the Affiliates Area on the Website, where you may, at your discretion access any creatives we have made available which may include logos, banners, advertisements, promotional media, etc. (referred to as “media” or “materials”).

You understand that all these Materials are trademarks and propriety property of Step Forward SA and may not be used or distributed for any other purpose than as intended as an Affiliate of Step Forward SA, nor may any of our Material or Media provided be modified, resized, reproduced, edited in any way without our express permission and approval.

We reserve the right to ask you to remove any Materials and/or Media you may be using should we find that such Materials and/or Media does not adhere to our standards, or upon termination of the agreement, at our discretion.

Step Forward SA does not guarantee that all creatives will be up to date but will endeavor to ensure that the relevant Materials are available to you to promote both Step Forward SA and yourself.

If you require any creatives that are not available in the creatives section of the Affiliates area, please contact us at info@stepforward.co.za so we may try to assist you, if possible.


Section 15 – Trademarks and Copyrights

You understand that you will have a non-exclusive, limited term license to use the trademarks, logos, and copyrighted material provided by Step Forward SA for use solely on the places specified in your application.

You understand that you may only use the Media and/or Materials that we specifically make available to Affiliates in the Affiliate Area of the Website

The license so granted is subject to complete compliance with all terms and conditions of this Agreement and any policies we may create and amend from time to time regarding the Affiliate Program.


Section 16 – Customer Service

We, Step Forward SA, will be responsible for handling all your referral visitor/customer inquiries, orders, purchases, billing, usage, delivery, and collection of our Services or Website.

We cannot guarantee delivery of the Services we provide or guarantee that there will not be any returns and/or refunds from or due to customers.


Section 17 – Reports

You have access to various statistics, graphs, list of referrals, pay-outs, and visits in your Affiliate area, on your profile.


Section 18 – Disputes

In the event of a dispute, please contact us at info@stepforward.co.za with a detailed description of the dispute, so we may attempt to resolve it for you.

Step Forward SA reserves the right to reject any dispute at their discretion.

Both parties commit to resolving any dispute arising within 7 (seven) days of logging such dispute.

In the event that neither party comes to an agreement, the aggrieved party may at their discretion refer the matter for arbitration.

Failing resolution at an arbitrator, the aggrieved party may initiate legal actions against the other.


Section 19 – Reasons for Rejection / Termination

Without limiting the right to reject any application for any reason whatsoever at Step Forward SA’s absolute discretion, your Affiliate application or Affiliate status may be rejected if:

The application is not complete.
If your website or social media profiles/pages contains images or content that is not acceptable to us or is inconsistent with the image that we wish to create in association with our brand.
If your website or social media profiles/pages contain any illegal, immoral, repulsive, defamatory, derogatory, harassing, harmful, threatening, obscene, vulgar, pornographic, racial or ethnically objectionable materials, depicts sexual situations, promotes discrimination on the basis of race, sex, sexual preference, national origin, ethnicity, nationality, disability, and/or religious preference.
If your website or social media profiles/pages contain any material that appears to us to violate any patent, trademark, copyright, trade secret, confidential information, or other property rights of any other party.
If you in any way damage or are seen to potentially cause damage to the image of our brand through unsolicited emails (spam), posts, comments, or any other method of communication and/or advertising on any platform, digital or otherwise.
If you profile is inactive and has received no new referrals in a 90-day period.

Section 20 – Termination

You may terminate your Affiliate membership at any time by contacting us at info@stepforward.co.za, requesting immediate cancellation.

Any commissions owed to you, up to the date of termination, shall be paid to you by the next payment run.

You understand that Step Forward SA reserves the right to at any time rescind or terminate your Affiliate status for any reason at their absolute discretion, including but not limited to the reasons set forth in the Reasons for Rejection clause of this Affiliate Policy.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of this Affiliate Policy, we also may terminate this agreement at any time without notice.

Upon you terminating your Affiliate account, or upon us terminating it for whatever reason, you will cease receiving any commissions from any of your referral visitors/customers, past, present, and future, as of the date of termination/account closure.

You hereby forfeit your right to any claim on future commissions you may have earned from any past, present, and future referral visitors/customers.

Upon termination you will also lose access to all resources, materials, media, newsletters, tips, etc. that you may be receiving or have received as an Affiliate.


Section 21 – Limitation of Liability

In no case shall Step Forward SA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of our Services or Affiliate Program, or for any other claim related in any way to your use of our Services, or referral of such Services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our Services or Affiliate Program, or any content, or Services posted, transmitted, or otherwise made available via the website, even if advised of their possibility.

The use and promoting of Step Forward SA products, are not intended to guarantee a cure or prevent any foot disease, health condition or any related ailments. Step Forward SA is not liable for any incidental or consequential injuries or medical complications caused by using the products. You, the Affiliate, hereby acknowledge responsibility to exercise caution in what you say, the wording you use, or visuals of any advertising material used, to not be construed as medical advice.

Because some countries and states do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Section 22 – Electronic Communications and Recordings

You understand and acknowledges that in terms of the regulation of interception of communication and provision of communication related information act, we are entitled to and do hereby reserve the right to intercept, monitor, read, filter, block, or take action, in respect of any communication made, transferred, or stored belonging to Step Forward SA or relating to the Affiliate Program and any communications between you and ourselves.

You understand that any agreement made or entered into by email, message or by electronic signature between you and Step Forward SA will be deemed legally binding.

You understand that any calls, video conferences, meetings, emails or messages between yourself and Step Forward SA may be recorded for reference purposes and may be used should any dispute arise.

By becoming an Affiliate, you give Step Forward SA full permission to take such actions as specified in this section, at their discretion.