Some possible problems.

Please contact us should you have any questions with break-in or problems you may be experiencing.


If we suspect that discomfort is being caused by a wrong size of orthotic we will check and change the size (within 1 year of purchase) Please contact us in this regard.


Trying to do the break-in too quickly, particularly in high level activities like gym and sports, may make the foot very tired and uncomfortable, and in some cases, even cause blisters. It is recommended to go slow and consistent.

If any of the above is not clear, please call us.


1. Some Shoes can affect the position of the orthotic. For example : if the back of the shoe forms an angle sloping away from the heel of the foot, a gap is created, into which the orthotic may slide back, and thus no longer snugly cup the heel.

shoe orthotic gap

shoe orthotic gap

This backward movement of the orthotic, both in open sandals and in shoes which leave a gap behind the foot, can be prevented by using the supplied Velcro to keep the orthotic in place, flush with the foot.

2. Shoes that are too tight or too short (shoes should measure 1.5cm longer than your foot), will press the foot too tightly down on the orthotic, causing discomfort. The foot should rest on top of the orthotic and be able to make a stretching movement, together with the orthotic, when stepping down.

Tel : +27 (0)87 230 0383


The use of the Soft-Steps® are not intended to guarantee a cure or prevent any foot disease, health condition or any related ailments. The Seller is not liable for any incidental or consequential injuries or medical complications caused by using the goods. The Buyer hereby acknowledges responsibility for consulting a medical practitioner if necessary or at the recommendation of the Seller.